More Books:

The Customer Rules
Language: en
Pages: 208
Authors: Lee Cockerell
Categories: Business & Economics
Type: BOOK - Published: 2013-03-05 - Publisher: Currency

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year
The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
Language: en
Pages: 272
Authors: C. Britt Beemer, Robert L. Shook
Categories: Business & Economics
Type: BOOK - Published: 2008-09-07 - Publisher: McGraw Hill Professional

Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust
Your Customer Rules!
Language: en
Pages: 272
Authors: Bill Price, David Jaffe
Categories: Business & Economics
Type: BOOK - Published: 2014-12-08 - Publisher: John Wiley & Sons

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and
The Customer Rules
Language: en
Pages: 233
Authors: Lee Cockerell
Categories: Business & Economics
Type: BOOK - Published: 2013-03-07 - Publisher: Profile Books

Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but
Your Customer Rules!
Language: en
Pages: 272
Authors: Bill Price, David Jaffe
Categories: Business & Economics
Type: BOOK - Published: 2014-11-13 - Publisher: John Wiley & Sons

What you need to know about your customers Now more than ever, every interaction you have with customers iscritical. Customers today have unlimited information at theirfingertips—and can influence the purchase decisions andbehaviors of millions of others. With this comes a shift in thebalance of power, and every company must come