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The Art of Client Service
Language: en
Pages: 288
Authors: Robert Solomon
Categories: Business & Economics
Type: BOOK - Published: 2016-03-17 - Publisher: John Wiley & Sons

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the
The Art of Client Service, Revised and Updated Edition
Language: en
Pages: 208
Authors: Robert Solomon
Categories: Business & Economics
Type: BOOK - Published: 2008-01-01 - Publisher: Kaplan Publishing

If you work with clients in any industry, The Art of Client Service is for you. If you work in an advertising or marketing agency, then this book is indispensable. Distilling decades of experience, advertising executive Robert Solomon has compiled the definitive resource for advertising and marketing account executives: a
The Art of Client Service
Language: en
Pages: 168
Authors: Robert Solomon
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Kaplan

In The Art of Client Service, Robert Solomon, a well- known advertising executive provides account managers in his industry and others with the fundamental guide to client service-the "care and feeding" of a company's clients. With brevity, levity, and clarity, he teaches best practices for communicating with clients, managing client
the art of client service
Language: en
Pages:
Authors: Robert Solomon
Categories: Advertising
Type: BOOK - Published: 2016 - Publisher:

Books about the art of client service
Goodwill Rules: Managing Client Relationships: A Modus Operandi for Sales, Marketing & Advertising Managers
Language: en
Pages:
Authors: Pierre Breton
Categories: Business & Economics
Type: BOOK - Published: 2013-03-06 - Publisher: Lulu Press, Inc

MANAGING CLIENT RELATIONSHIPS A Modus Operandi for Sales, Marketing and Advertising Managers. Truly taking into consideration the needs of your clients is increasingly a competitive advantage. This is why client relationships management is so important to service industry companies. This is especially true for advertising agencies. But how do you